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Customer Service

Our focus is making available the finest 3D printing products we can find.  That keeps us pretty busy... so we've partnered with Amazon, the leading online store to help us do the rest.  

United States Domestic Order Processing

We proudly use Amazon FBA for our product warehouses and virtually all of our domestic United States orders filling, packing and shipping. Other items will  be shipped from our centrally located Midwest warehouse.  Fast, reliable, dependable. We can't wait for the drones!

 

Shipping

United States Shipments

All our orders (except PO, APO and FPO orders) either ship via Amazon's Expedited (2 day Delivery based on shipped date) shipping or from our centrally located Midwest warehouse (Maximum: 3 Day Delivery based on shipped date).  Expedited shipping will ship out the same day if ordered before our expedited processing deadline (usually around 11:00 AM Eastern time) otherwise will ship the next business day. 

PO, APO and FPO orders will be shipped by AMX3d.

Before 11am Eastern Time Ships Same Day

3 Day Delivery (Amazon, Fed-Ex, UPS or USPS)

Free for orders > $35.00, otherwise $5.00
After 1am Eastern Time Ships Next Day

3 Day Delivery (Amazon, Fed-Ex, UPS or USPS)

Free for orders > $35.00, otherwise $5.00

 

International Shipments

At checkout, International Customers will be able to select their preferred shipping carrier and shipment speed. Note: AMX3d does not pay customs duties or import fees. for International Orders Depending on the carrier, these fees will either be reflected in the shipping cost or collected on shipment delivery depending on the carrier's policy.  

Returns

Items purchased from AMX3d.com, can be returned within 30 days of receipt of shipment. Products that are not defective or damaged must be unopened and in their original packaging. 

Tax Exempt Organizations

If AMX3d product purchases are exempt from Illinois Taxes for your organization, we make it easy to register this with us so your purchases will not be charged Illinois taxes.  Simply register an account with your organization's email address and let us know via our contact form. We will contact you to get the required documentation. After this, your Tax Exempt status will be reflected on every purchase.

 

Educators

At AMX3d, we believe in the value of education and the hard work, long hours and personal sacrifice it takes to teach.  If you are willing to include 3D printing in your curriculum, we applaud you!  (It can't be easy managing a classroom with the whirring of a 3D printer in the background.)  We can do our part to make it easier. To get your personal "Educators Discount Code", simply register your account with your email address at your educational organization then let us know you've done so via our contact form. We will give you your personal AMX3d Educator discount code to use on future purchases - classroom and personal! Thanks for doing what you do!