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Customer Service

Our focus is making available the finest 3D printing products we can find.  That keeps us pretty busy... so we've partnered with Amazon, the leading online store to help us do the rest.  

Order Processing

We proudly use Amazon FBA for our product warehouses and our order filling, packing and shipping. When you order from us, we notify Amazon FBA to pack and ship our products to you using their network of warehouses and shipping companies. Fast, reliable, dependable. We can't wait for the drones!

 

Shipping

All our orders (except PO, APO and FPO orders) ship via Amazon's Expedited (2 day) shipping.  Expedited shipping will ship out the same day if ordered before our expedited processing deadline (usually around 11:00 AM Eastern time) otherwise will ship the next business day. 

Priority (1 day) shipping is available if you really need your items fast. 

POI APO and FPO orders will be shipped by AMX3d.

 

Returns

Items purchased from AMX3d.com, can be returned within 30 days of receipt of shipment. Products that are not defective or damaged must be unopened and in their original packaging. If it is damaged,  or defective, we'll even pay the shipping to send it back. 

That's it... no fine print, no exceptions, no hassles. Simply click on "Returns" in your order confirmation email, box it and drop it off at your shipper. If you've paid shipping, we will credit that back to you when we receive the return.

Tax Exempt Organizations

If AMX3d product purchases are exempt from Illinois Taxes for your organization, we make it easy to register this with us so your purchases will not be charged Illinois taxes.  Simply register an account with your organization's email address and let us know via our contact form. We will contact you to get the required documentation. After this, youur Tax Exempt status will be reflected on every purchase.

 

Educators

At AMX3d, we believe in the value of education and the hard work, long hours and personal sacrifice it takes to teach.  If you are willing to include 3D printing in your curriculum, we applaud you!  (It can't be easy managing a classroom with the whirring of a 3D printer in the background.)  We can do our part to make it easier. To get your personal "Educators Discount Code", simply register your account with your email address at your educational organization then let us know you've done so via our contact form. We will give you your personal AMX3d Educator discount code to use on future purchases - classroom and personal! Thanks for doing what you do!